This notice explains how personal information received through website-related email and telephone enquiries is handled in accordance with the GDPR and applicable Italian law.
LAST UPDATED · 21 August 2026The data controller is Horizon International S.r.l. con Socio Unico, VAT and tax number IT14573281004, registered office at Via Colonnello Tommaso Masala 42, 00148 Rome, Italy. Privacy enquiries and data-subject requests may be sent to info@horizoninternationalgroup.com.
Information is processed to respond to enquiries and prepare quotations or take pre-contractual steps requested by the enquirer (Article 6(1)(b) GDPR); deliver and administer confirmed services (Article 6(1)(b)); meet tax, accounting and other legal obligations (Article 6(1)(c)); and protect website, communications and operational security and establish or defend legal claims where necessary (Article 6(1)(f)).
Horizon’s legitimate interests are maintaining secure and reliable business operations, preventing abuse and managing service-related claims. Consent is used only where the law specifically requires it.
Information is normally supplied directly by the enquirer, client, passenger, authorised assistant, agency, event organiser, aviation handler or security contact. Providing contact and itinerary information is voluntary, but Horizon may be unable to answer, quote or operate a requested service without the details reasonably necessary for it.
Information is shared only where reasonably necessary with authorised Horizon personnel, professional advisers, hosting and communications providers, and selected transport, aviation, event or security partners involved in the requested assignment. Operational personnel are required to treat assignment information as confidential and are instructed not to take photographs or videos of clients, passengers or service activity.
Horizon does not publish client identities, event or journey details, photographs, videos or case studies as promotional content. Operational confidentiality applies before, during and after the service, subject to disclosures required by law or reasonably necessary to establish, exercise or defend legal claims.
Some technology or assignment providers may process information outside the European Economic Area. Where required, Horizon relies on an applicable adequacy decision, standard contractual clauses or another lawful GDPR transfer mechanism. Information about the safeguard relevant to a specific transfer may be requested from the controller using the contact details above. Please avoid sending unnecessary sensitive information by ordinary email.
Unsuccessful or inactive enquiry records are ordinarily retained for up to 24 months from the last meaningful contact, unless a shorter period is appropriate or longer retention is necessary for a dispute or legal claim. Contractual, billing and accounting records are ordinarily retained for 10 years, subject to applicable Italian law. Security information is retained only for the period reasonably required to prevent or investigate abuse.
Subject to applicable law, individuals may request access, correction, deletion, restriction, portability or objection and may withdraw consent where processing relies on consent. Requests can be sent to the email above and are handled within the time limits established by applicable law. Individuals may also lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, garanteprivacy.it) or another competent supervisory authority.
Horizon does not use website information for solely automated decisions that produce legal or similarly significant effects. The current website has no public account, payment checkout or enquiry form. Contact actions open the visitor’s own email or telephone application. If analytics, advertising, embedded services or forms are added later, this notice and the cookie controls must be reviewed before activation.